How do I connect the RP450-Series reader to my device?

There are three ways to connect the RP450c/RP457 reader:

USB
USB-connectivity is now supported on Android Only for RP450, RP457, RP750, Moby/3000 and Moby/8500 series readers connected with an USB On-The-Go (OTG) cable. New users will see a notification when logging into the application. Please note: This feature requires firmware v8.16 or higher. 

To connect via USB, please see here.

Audio Jack
Connect the RP450c/RP457 reader by inserting the stem of the reader into the audio jack of your mobile device. The jack is detachable from the RP450c/RP457 unit, and can be inserted to either of the reader’s ports based on the location of the audio socket on your mobile device.

Pairing via Bluetooth
The audio jack head is a detachable unit from the reader. Unless you are using the reader primarily using the audio jack, the audio jack head will be used just for initial Bluetooth pairing. Once paired, the audio jack can be stored securely. To do this, follow the instructions below, for Android and iOS, respectively:

Android

1. Go to the cart screen.

2. Tap the Menu icon in the top-left corner to go to the Settings section.

3. Tap the Settings row.

4. On the Settings screen, tap on Manage Readers.

5. You will now be presented with the Manage Readers screen. If this is your first time pairing a reader, you will see the Connect a new Reader option, as shown below.

6. RPX5 will now ask you to select the connection type of the reader.

7. If you select Bluetooth, RPX5 will prompt you to select the type of reader you wish to connect. If you are pairing the RP450c/RP457, tap the corresponding image.

8. You will see the screen below as the device attempts to pair with your reader.

9. Once the device finds your reader, it will prompt you to complete pairing. This is done through confirmation of a unique Bluetooth pairing code. Take note of the six-digit pairing code, and click Pair.

9. Next, you will be prompted to simply confirm the pairing code seen on the previous screen. If the two codes match, click Pair to complete the pairing.

10. If the pairing was successful, you will be notified via the dialogue box below. Remove the reader as suggested, and the device will now automatically connect via Bluetooth.

11. Once removed, the reader will show up in the Known Readers list as connected, and you will be able to begin processing transactions.

iOS

1. Go to the cart screen

2. Tap the Menu icon in the top-left corner to go to the Settings section.

3. Tap the Settings row

4. On the Settings screen, tap on Manage Readers

5. You will now be presented with the Manage Readers screen. Tap on the Connect a New Reader button.

6. RPX5 will now prompt you to select the connection type for the reader.

7. If you select Bluetooth, RPX5 will prompt you to select the type of reader you wish to connect. If you are pairing the RP450c/RP457, tap the corresponding image.

8. You will be given instructions to Pair the Reader, as seen below.

9. Navigate to your device’s Bluetooth settings, and select the appropriate reader to connect via Bluetooth. You will be prompted with the dialogue below:

10. If the code matches, tap the Pair button in the dialogue box.

11. At this point, the reader should be successfully paired with the device, and you will see a notification as displayed below, directing you back to the RPX5 application (as well as the connected confirmation next to the reader.

12. Navigate back to the RPX5 application.

13. The application will now prompt you to remove the RP450c/RP457 reader.

14. Once removed, the reader will show up in the Known Readers list as connected, and you will be able to begin processing transactions.

For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.