How do I refund a transaction?

ROAMpay X5 will determine if the transaction has settled or not. If the transaction has not settled a void will occur, if the transaction has settled then a refund will occur.

  1. Go to the cart screen

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  1. Tap the Menu icon on the top-left corner to go to the Menu screen.
  2. Tap the History 

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  1. This will bring up a list of all past transactions. You can now select the line item for which you would like to issue a refund by tapping on the row.

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  1. You’ll now find yourself at the detailed transaction history screen. Along the top row, you’ll see the option to Issue Refund (shown below). Tap this option for the Issue Refund prompt.

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  1. Type in the amount you would like to refund, and tap the arrow in the upper-right hand corner to confirm. Your refund will process and you will be directed back to the transaction details screen. Note: The refund amount cannot exceed the amount originally tendered.

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For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.