How do I refund a transaction?

ROAMpay X5 will determine if the transaction has settled or not. If the transaction has not settled a void will occur, if the transaction has settled then a refund will occur.

  1. Go to the cart screen

Phone: img_008

Tablet: img_108

  1. Tap the Menu icon on the top-left corner to go to the Menu screen.
  2. Tap the History 

Phone: img_009

Tablet: img_109


  1. This will bring up a list of all past transactions. You can now select the line item for which you would like to issue a refund by tapping on the row.

Phone: img_039

Tablet: img_139


  1. You’ll now find yourself at the detailed transaction history screen. Along the top row, you’ll see the option to Issue Refund (shown below). Tap this option for the Issue Refund prompt.


  1. Type in the amount you would like to refund, and tap the arrow in the upper-right hand corner to confirm. Your refund will process and you will be directed back to the transaction details screen. Note: The refund amount cannot exceed the amount originally tendered.

Phone: img_044

Tablet: img_144

For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.