How do I refund a transaction using ROAMmerchant?

1. Open the Transaction History screen by clicking on the Recent Activity button on ROAMmerchant’s App Dashboard.

 

2. You will now be presented with the full transaction history associated with your account. Find the transaction associated with the receipt you would like to view.

 

3. Once located, click on the Refund button in the right hand column, under Actions.
4. The refund window pops up:

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5. Type in the amount that you would like to refund, and click the blue Refund button to proceed.
6. You’ll be asked to confirm the Refund as seen below:

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7. Once you confirm, you’ll be presented with a Refund Successful notification. Press the close button to return to the ROAMmerchant screen.

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For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.