How can I tell if a refund has been issued? Once the refund has been issued an orange arrow displays at the top left corner of the Payment Type icon in the original transaction. A new transaction will be created for the refund transaction and Refund will appear in orange on the payment type icon. When a transaction is performed in offline mode and gets declined (an “offline decline”) a red decline bar will appear on the top left corner of the payment type icon. For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.