How can I tell if a refund has been issued?

  1. Once the refund has been issued an orange arrow displays at the top left corner of the Payment Type icon in the original transaction.Refund 1
  2. A new transaction will be created for the refund transaction and Refund will appear in orange on the payment type icon.Refund 2
  3. When a transaction is performed in offline mode and gets declined (an “offline decline”) a red decline bar will appear on the top left corner of the payment type icon.Refund 3
For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.