How do I refund a transaction?

ROAMpay X4 will determine if the transaction has settled or not. If the transaction has not settled a void will occur, if the transaction has settled then a refund will occur.

  1. Go to the Cart screen.

  1. Tap the Menu icon on the top-left corner to go the Settings section.

  1. From the Settings screen, tap the Transaction History row to navigate to the Transaction History screen.

  1. Tap on a transaction that needs to be voided/refunded.
  1. Tap Issue Refund to open the Refund Amount dialog.


  1. Review/edit the amount to be refunded.
  • Refund amount cannot exceed the original sale amount.
  • Anything under the original amount will result in a partial refund.
  1. Tap Refund.
  2. If the Refund is successful, you will see the following notification.



For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.