The battery light isn’t red after I plug the Reader into my device. What does this mean?

If you do not see a red battery light on the Reader please check that:

  • The stem of the Reader is correctly inserted into the audio jack of the device.
  • The Reader is charged.

If you’re still experiencing a problem please contact the Ingenico Mobile Solutions Support team.

For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.