The battery light isn’t red after I plug the Reader into my device. What does this mean?
If you do not see a red battery light on the Reader please check that:
- The stem of the Reader is correctly inserted into the audio jack of the device.
- The Reader is charged.
If you’re still experiencing a problem please contact the Ingenico Mobile Solutions Support team.
For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.
