{"id":5002,"date":"2016-10-20T13:57:50","date_gmt":"2016-10-20T17:57:50","guid":{"rendered":"http:\/\/mobile-solutions.ingenico.com\/?p=5002"},"modified":"2019-07-31T15:04:38","modified_gmt":"2019-07-31T19:04:38","slug":"how-do-i-refund-a-transaction-2","status":"publish","type":"post","link":"https:\/\/mobile-solutions.ingenico.com\/how-do-i-refund-a-transaction-2\/","title":{"rendered":"How do I refund a transaction?"},"content":{"rendered":"<p><strong>ROAMpay X5 will determine if the transaction has settled or not. If the transaction has not settled a void will occur, if the transaction has settled then a refund will occur.<\/strong><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Go to the cart screen.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5512\" src=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/CARTScreen1.png\" alt=\"\" width=\"341\" height=\"564\" srcset=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/CARTScreen1.png 341w, https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/CARTScreen1-181x300.png 181w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/><\/p>\n<ol start=\"2\">\n<li>Tap the <strong>Menu<\/strong> icon on the top-left corner to go to the Menu screen.<\/li>\n<li>Tap <strong>History.<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5539\" src=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/history4.png\" alt=\"\" width=\"341\" height=\"334\" srcset=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/history4.png 341w, https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/history4-300x294.png 300w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"4\">\n<li>This will bring up a list of all past transactions. You can now select the line item for which you would like to send the receipt by <strong>tapping on the row<\/strong>.<\/li>\n<\/ol>\n<p><strong><br \/>\n<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5542\" src=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/history5.png\" alt=\"\" width=\"341\" height=\"562\" srcset=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/history5.png 341w, https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/history5-182x300.png 182w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/><\/p>\n<p>5. You\u2019ll now find yourself at the detailed transaction history screen. Along the top row, you\u2019ll see the <strong>Refund <\/strong>option (shown below). Tap this option for the Issue Refund prompt.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5543\" src=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/receipt1.png\" alt=\"\" width=\"341\" height=\"123\" srcset=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/receipt1.png 341w, https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/receipt1-300x108.png 300w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/><\/p>\n<p>6. Type in the amount you would like to refund, and tap the <strong>arrow<\/strong> in the upper-right hand corner to confirm. Your refund will process and you will be directed back to the transaction details screen. <strong>Note: The refund amount cannot exceed the amount originally tendered.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5548\" src=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/refundprompt.png\" alt=\"\" width=\"721\" height=\"317\" srcset=\"https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/refundprompt.png 721w, https:\/\/mobile-solutions.ingenico.com\/wp-content\/uploads\/refundprompt-300x132.png 300w\" sizes=\"(max-width: 721px) 100vw, 721px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ROAMpay X5 will determine if the transaction has settled or not. If the transaction has not settled a void will occur, if the transaction has settled then a refund will occur. Go to the cart screen. Tap the Menu icon on the top-left corner to go to the Menu screen. Tap History. \u00a0 This will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,231],"tags":[],"_links":{"self":[{"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/posts\/5002"}],"collection":[{"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/comments?post=5002"}],"version-history":[{"count":2,"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/posts\/5002\/revisions"}],"predecessor-version":[{"id":5549,"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/posts\/5002\/revisions\/5549"}],"wp:attachment":[{"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/media?parent=5002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/categories?post=5002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobile-solutions.ingenico.com\/wp-json\/wp\/v2\/tags?post=5002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}