How do I know the status of my G5X Reader?

Battery Status

A red LED is present next to the USB connector for battery status:

  • Battery fully charged: Red LED is on all the time
  • Battery low: Red LED blinks for 1 second every 3 seconds alternatively
  • Battery very low: Red blinks for 1 second every 6 seconds alternatively
  • Battery out of capacity: Red LED off (and Green LED off)
  • Battery charging: Red LED on and off every 1 second alternatively

Reader Status

A green LED is present on each side of the reader to display the status of reader usability:

  • Reader booting up: Green LED on and off every 100ms alternatively
  • Reader ready for transaction: Green LED fully illuminated
  • Reader waiting for card: Green LED on and beep 1sec
  • Reader reading the card: Green LED On and Off every 0.5s alternatively
  • Card read error: Green LED will be ON, but error message will be shown on Mobile application
  • Remove the card: Green LED on and beep 1s
  • Unexpected error but reader still alive (Communications issue): Green On and Off every 1.5s alternatively.
For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.