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Posts

  • What do the LED lights on the top of the Moby/8500 indicate?
  • What types of payment can I accept with the Moby/8500 reader?
  • How do I know when the Moby/8500 is ready for use?
  • How do I charge my Moby/8500 Reader?
  • How do I know the status of the battery in my Moby/8500 Reader?

Help Center

ROAMpay X5

Getting Started

How do I login to ROAMpay X5 for the first time?I forgot my password. How do I reset my password in ROAMpay X5?How do I change my password?How do I sign out of ROAMpay X5?What is Demo Mode, and how do I use the functionality?Where can I get RPX information/support for an issue?

Settings

How do I manage my merchant profile/edit email receipt settings?How do I configure transaction settings? (Tax/Discount/Tip/Signature)How do I enable/disable collection of Zip and/or CVV for manually entered transactions?

Accepting Payments

How do I add/delete items to the cart?How do I edit an item in the cart?How do I set a tax % for a given transaction?How do I set a tax % for specific items in the cart?How do I set a Custom Transaction ID?How do I set a discount for a given transaction?Which credit cards can I accept with ROAMpayX5?What is a Partial Authorization?What is an EMV Chip & Sign transaction?What is a Contactless payment?How do I perform & store offline transactions? How do I upload offline transactions for authorization?

Inventory Management

How do I add items to the Catalog?How do I delete items from the Catalog?How do I search for items in the Catalog?

Transaction History Management

How do I view my past transactions?How do I resend the email receipt for a past transaction?How do I refund a transaction?How do I view daily transaction totals?

Performing Different Types of Transactions

How do I run a cash transaction?How do I run a swiped transaction?How do I accept contactless payments?How do I run a transaction by manually entering card information?How do I accept EMV Chip & Sign payments?Is QuickChip functionality supported?

ROAMmerchant

Getting Started

What is ROAMmerchant?ROAMmerchant LoginI forgot my password; how do I reset my password in ROAMmerchant?How do I logout of ROAMmerchant?

Accepting Payments

What is ROAMmerchant Virtual Terminal?How do I use the virtual terminal to perform a transaction?How do I access a transaction receipt using ROAMmerchant?How do I refund a transaction using ROAMmerchant?

Account Management

How do I view all the details of a transaction?How do I download a copy of my transactions? Where can I see a list of my customers?How do I edit an email receipt using ROAMmerchant?How do I activate or deactivate a Sub-Merchant?How do I edit my User Information?Where can I view the Terms of Usage?How do I get support for an issue I’m having?

ROAMsupport

ROAMsupport User Role Overview

Client user roles and feature overview

Account Management

What is ROAMsupport?ROAMsupport LoginI forgot my ROAMsupport password; how do I reset it?How do I logout of ROAMsupport?

Client/Subclient Management

Understanding Organizational hierarchy within ROAMsupportViewing Client DetailsViewing Sublient DetailsViewing & Creating Application TokensAudit Log InformationExporting Information as a ListCreating a Subclient

Profile Management

Understanding Client Profiles within ROAMsupportCreating a New ProfileViewing Client Profile List

Merchant/Submerchant Management

Using the Transaction Module within ROAMsupportCreating a Merchant or SubmerchantViewing Merchant & Submerchant ListViewing Merchant & Submerchant Information Sending Merchant Email Information (Welcome & Forgot Password)

Deeplink Support

Getting started

What is Deeplink?

ROAMpay X4

Getting Started

How do I login to ROAMpay X4 for the first time?I forgot my password; How do I reset my password in ROAMpay X4?How do I change my password?How do I sign out of ROAMpay X4?

Settings

How do I manage my merchant profile/edit email receipt settings?How do I configure tax?How do I configure discount?How do I enable/disable Tip?How do I enable/disable Signature Capture?How do I force ROAMpay X to stay in Offline mode?How do I enable/disable Signature Capture for low value transactions?How do I enable/disable Offline Mode?How do I enable/disable collection of Zip and/or CVV for manually entered transactions?How do I set/change/disable the Application PIN?

Accepting Payments

How do I add items to the cart?How do I delete items from the cart?How do I edit an item in the cart?How do I set a tax % for a given transaction?How do I set a tax % for specific items in the cart?How do I set discount for a given transaction?Which credit cards can I accept with ROAMPay X?What is a partial authorization?How do I upload offline transactions for authorization?What is an EMV Chip & Sign transaction?What is a Contactless payment?

Inventory Management

How do I add items to the inventory?How do I edit an item in the inventory?How do I delete items from the inventory?How do I search for items in the inventory?

Transaction History Management

How do I view my past transactions?How do I resend email receipt for a past transaction?How do I refund a transaction?

Performing Different Types of Transactions

How do I run a cash transaction?How do I run a swiped transaction?How do I accept contactless payments?How do I run a transaction by manually entering the card information?How do I accept EMV Chip & Sign payments?

RP450c

Getting Started

What is an RP450c Reader?What version of the ROAMpay X5 app works with the RP450c reader?How do I connect the RP450c reader to my device?How do I connect the RP45-BT (Bluetooth-only) reader to my device?What devices can I use with my RP450c Reader?How do I purchase an RP450c reader?

Device Manager

How do I know the status of the battery in my RP450c Reader?How do I charge my RP450c Reader?

Accepting Payments

How do I know when the RP450c Reader is ready for use?What types of payment can I accept with the RP450c Reader?What do the LED lights on the top of the Reader indicate?

RP350X

Getting Started

What is an RP350x Reader?What version of the ROAMpay X5 app works with the RP350x reader?How do I connect the RP350x reader to my device?What devices can I use with my RP350x Reader?How do I purchase an RP350x reader?

Device Management

How do I know the status of my RP350x Reader?How do I charge my RP350x Reader?

Accepting Payments

How do I know when the RP350x Reader is ready for use?What types of payment can I accept with the RP350x Reader?

RP750X

Getting Started

What is an RP750x Reader?What version of the ROAMpay X5 app works with the RP750x reader?How do I connect the RP750x reader to my device?What devices can I use with my RP750x Reader?How do I purchase an RP750x reader?

Device Management

How do I know the status of the battery in my RP750x Reader?How do I charge my RP750x Reader?

Accepting Payments

How do I know when the RP750x Reader is ready for use?What types of payment can I accept with the RP750xReader?What do the LED lights on the top of the Reader indicate?

MOBY/3000

Getting Started

What is a MOBY/3000 Reader?What version of the ROAMpay X5 app works with the MOBY/3000?How do I connect the MOBY/3000 reader to my device?What devices can I use with my MOBY/3000 Reader?How do I purchase a MOBY/3000 reader?

Device Management

How do I know the status of the battery in my MOBY/3000 Reader?How do I charge my MOBY/3000 Reader?

Accepting Payments

How do I know when the MOBY/3000 Reader is ready for use?What types of payment can I accept with the MOBY/3000 Reader?What do the LED lights on the top of the Reader indicate?

MOBY/5500

Getting Started

What is a MOBY/5500 Reader?What version of the ROAMpay X5 app works with the MOBY/5500?How do I connect the MOBY/5500 reader to my device?How do I purchase a MOBY/5500 reader?

Device Management

How do I know the status of the battery in my MOBY/5500 Reader?How do I charge my MOBY/5500 Reader?

Accepting Payments

How do I know when the MOBY/5500 Reader is ready for use?What types of payment can I accept with the MOBY/5500 Reader?What do the LED lights on the top of the Moby/5500 indicate?

MOBY/8500

Getting Started

What is a MOBY/8500 Reader?What version of the ROAMpay X5 app works with the MOBY/8500?How do I connect the MOBY/8500 reader to my device?How do I purchase a MOBY/8500 reader?

Device Management

How do I know the status of the battery in my MOBY/8500 Reader?How do I charge my MOBY/8500 Reader?

Accepting Payments

How do I know when the MOBY/8500 Reader is ready for use?What types of payment can I accept with the MOBY/8500 Reader?What do the LED lights on the top of the Reader indicate?

G5X

Getting Started

What is a G5X Reader?What version of the ROAMpay X5 app works with the G5X reader?How do I connect the G5X reader to my device?How do I purchase a G5X reader?

Device Management

How do I know the status of my G5X Reader?

Accepting Payments

How do I know when the G5X Reader is ready for use?What types of payment can I accept with the G5X Reader?

Remote Firmware Updates

Checking and Updating Firmware

How to check if reader requires firmware updateHow to remotely update firmware

Bixolon Printer Support

Getting Started

How do I connect a printer via Bluetooth?Supported printers

For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact.
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